Mail Services
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Accountable Mail and
Extra Services

Accountable mail is mail that requires the signature of the addressee upon receipt. Accountable mail includes Priority Mail Express™ and special service mail such as Certified Mail, collect on delivery service, insured mail for more than $50, Registered Mail™, and return receipt for merchandise service. Due to the high cost of accountable mail, departments should use discretion in determining the need for mailing an item as accountable mail and should exercise prudence in the selection of the type of accountable mail service to be used once the need has been established.

Outgoing Accountable Mail Preparation

  • The sender should mark clearly and prominently on the envelope or package the words "Certified", "Insured", or "Registered" as appropriate.
  • Any labels for extra services must be placed above the delivery address and to the right of the return address, or to the left of the delivery address.
  • If a receipt is desired as proof of delivery, the sender should also write "Return Receipt Requested" above the delivery address and to the right of the return address on the envelope or package. The Domestic Return Receipt form should be completed by the sender.
  • For Priority Mail Express, the sender must use USPS shipping labels, which are available from Mail Services.
  • Accountable mail should be separated from other mail that is to be picked up by the mail carrier.
  • The department may request a receipt from the mail carrier who picks up the accountable mail as proof of mailing.


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